Privacy Policy

Privacy Policy for West Manufacturing

Last Updated: 20/03/2025

West Manufacturing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us.

1. Data Controller

  • Company Name: Origen Studio Tech SL
  • Registered Address: Carrer Subble, 11, 25191, Lleida, Spain

As the data controller, we ensure that your personal data is processed in compliance with applicable laws, including the General Data Protection Regulation (GDPR) (EU 2016/679).

2. Data We Collect

We collect and process the following types of personal data:

a) Information You Provide Directly:

  • Contact details (name, email, phone number, company name) when you fill out forms or contact us.
  • Payment details when you place an order.
  • Technical drawings or 3D models you upload for quotations and printing services.
  • Any other information you provide when communicating with us.

b) Information Collected Automatically:

  • Cookies and tracking technologies: We use cookies to enhance your browsing experience (see our Cookie Policy).
  • Usage data: IP address, browser type, operating system, and website interactions.

3. Purpose of Data Processing

We use your personal data for the following purposes:

  • To provide and manage our 3D printing services (quotations, order fulfillment, customer support).
  • To process transactions securely.
  • To improve our website and services through analytics and customer feedback.
  • To comply with legal obligations related to invoicing, taxes, and record-keeping.
  • For marketing and communication (only with your explicit consent).

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract performance: When you place an order or request a quotation.
  • Legal obligations: Compliance with tax, accounting, and regulatory requirements.
  • Legitimate interest: Website security, fraud prevention, and service improvement.
  • Consent: Marketing communications (you can withdraw consent at any time).

5. Data Sharing & Third Parties

We do not sell your personal data. However, we may share it with trusted third parties, including:

  • Payment processor (i.e., Shopify) to handle secure transactions.
  • Shipping providers to deliver your orders.
  • Cloud storage and IT providers to securely store data.
  • Legal and regulatory authorities when required by law.

All third-party service providers are required to comply with data protection regulations.

6. Data Retention

We store personal data only for as long as necessary:

  • Order and invoicing data: Retained for 5 years for tax and legal compliance.
  • Customer account data: Retained until you request deletion.
  • Marketing data: Retained until you withdraw consent.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request data erasure ("right to be forgotten").
  • Restriction: Limit how we process your data.
  • Data portability: Receive your data in a structured format.
  • Objection: Opt-out of marketing communications.

To exercise your rights, contact us at [email address]. We will respond within one month as required by GDPR.

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encrypted transactions and secure payment processing.
  • Access controls and authentication measures.
  • Regular security audits and monitoring.

9. Cookies & Tracking Technologies

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage users to review it periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.